Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Snow Berry Gifts. By accessing our website, browsing our products, or placing an order with us, you agree to follow and be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing any product.

If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Snow Berry Gifts

Snow Berry Gifts is an online store offering gifts, accessories, jewellery, and other selected products through our website.

We reserve the right to update, modify, add, or remove products, prices, descriptions, offers, and other website content at any time without prior notice.

2. Eligibility

By using this website or placing an order, you confirm that:

The information provided by you is accurate and complete.
You are legally capable of entering into a purchase agreement.
You will use the website only for lawful purposes.
You will not misuse, damage, or interfere with the operation of our website.

If an order is placed on behalf of another person, the person placing the order is responsible for ensuring that the recipient's information is correct.

3. Product Information

We make reasonable efforts to display our products, photographs, descriptions, colours, sizes, and other details as accurately as possible.

However, slight variations may occur due to:

Screen or device settings
Lighting during product photography
Manufacturing differences
Product availability
Minor differences in colour, size, or appearance

Such minor variations do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you and offer an alternative solution, such as:

A replacement product
A suitable alternative
Cancellation of the unavailable item
Refund of the applicable amount

5. Prices and Offers

All product prices displayed on our website are subject to change without prior notice.

Promotional offers, discounts, coupons, or special prices may have additional terms and conditions and may be available only for a limited period.

We reserve the right to correct pricing or listing errors. If an order has been placed at an incorrect price due to a technical or human error, we may contact the customer before processing the order.

6. Orders

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. Receiving an order confirmation does not always guarantee that the order has been finally accepted, particularly in situations involving stock issues, payment problems, pricing errors, or other circumstances.

Snow Berry Gifts reserves the right to cancel or decline an order where reasonably necessary.

7. Customer Information

Customers are responsible for providing accurate information during checkout, including:

Full name
Mobile number
Email address
Complete delivery address
PIN code
Any required customization details

Snow Berry Gifts will not be responsible for delays, failed deliveries, returns, or additional charges caused by incorrect or incomplete information provided by the customer.

8. Payment

We may offer different payment methods through the payment options available at checkout.

The customer is responsible for completing payment using valid payment information.

An order may not be processed until the required payment has been successfully received and verified.

If a payment is unsuccessful, reversed, disputed, or otherwise not received, Snow Berry Gifts may cancel or hold the order until the payment issue is resolved.

9. Order Processing and Shipping

Orders are generally processed and prepared for dispatch within 2–3 business days, excluding weekends and public holidays.

Estimated delivery times are:

Normal Delivery: 10–15 business days
Fast Delivery: 5–7 business days

Delivery estimates begin according to the applicable shipping process and may vary depending on the customer's location and courier service.

Delivery may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, incorrect addresses, service disruptions, or other logistical issues.

For more information, please refer to our Shipping Policy.

10. Cancellation

Once an order has been confirmed and processing has started, cancellation may not be possible.

If a cancellation is approved, applicable processing, payment, packaging, customization, or other charges may be deducted from the refundable amount.

For complete details, please refer to our Refund & Cancellation Policy.

11. Returns, Exchanges and Refunds

Our return, exchange, cancellation, and refund procedures are governed by our Refund & Cancellation Policy.

Customers are required to follow the applicable requirements and timelines mentioned in that policy.

For damaged, defective, incorrect, or missing products, customers may be required to provide appropriate evidence, including a clear and continuous parcel-opening video.

12. Customized or Personalized Products

Certain products may be customized or personalized according to information provided by the customer.

Customers are responsible for checking all customization details carefully before placing an order.

Once preparation or customization has started, cancellation, return, or exchange may not be available unless the product is defective, damaged, incorrect, or otherwise covered by our applicable policy.

13. Parcel Opening and Delivery Claims

For claims involving damaged, defective, incorrect, or missing products, customers should record a continuous parcel-opening video.

The video should clearly show:

The unopened package.
The shipping label.
The complete opening process.
The product and its condition after opening.

Claims without sufficient evidence may not be accepted.

14. Failed Delivery and RTO

An order may be returned to the sender if delivery cannot be completed because of reasons such as:

Customer refusal
Customer unavailability
Incorrect or incomplete address
Incorrect PIN code
Failure to respond to the courier
Repeated unsuccessful delivery attempts

If an order is returned to Snow Berry Gifts for customer-related reasons, applicable forward shipping, return shipping, processing, or other charges may be deducted where applicable.

Additional charges may apply if the customer requests the order to be shipped again.

15. Website Content and Intellectual Property

All content available on this website, including but not limited to:

Product photographs
Logos
Brand name
Graphics
Text
Product descriptions
Website design
Promotional materials

may belong to Snow Berry Gifts or its respective content providers.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially use our website content without prior written permission.

16. Prohibited Use

You agree not to use our website:

For any unlawful purpose
To commit fraud or attempt fraudulent transactions
To provide false or misleading information
To interfere with website security
To introduce malicious software or harmful code
To attempt unauthorized access to our systems
To copy or misuse our website content
To place fraudulent or abusive orders

We reserve the right to restrict or terminate access where misuse is identified.

17. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, communication platforms, or other service providers.

These third parties may have their own terms and policies. Snow Berry Gifts is not responsible for the independent policies, systems, or services of third-party providers.

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Completely secure
Free from bugs or temporary issues

Maintenance, technical problems, updates, or circumstances beyond our control may occasionally affect website availability.

19. Limitation of Liability

Snow Berry Gifts will make reasonable efforts to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses arising from the use of our website, delays caused by third-party services, courier delays, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to remove or limit any consumer rights that cannot legally be excluded under applicable law.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to operate our store, process orders, arrange deliveries, provide customer support, process payments, and improve our services.

Please review our Privacy Policy for more information about how customer information is handled.

21. Changes to These Terms

Snow Berry Gifts may update these Terms of Service from time to time to reflect changes in our business, services, policies, or applicable requirements.

The updated version will be posted on this website with the revised date.

Customers are encouraged to review these terms periodically.