Legal notice

Legal Notice

Welcome to Snow Berry Gifts. By accessing or using this website, you agree to the terms, conditions, and policies applicable to the use of our online store.

This Legal Notice is intended to provide general information about the use of our website, products, content, and services.

1. Website Use

This website is provided for customers to browse products, obtain information, and place orders.

You agree to use the website only for lawful purposes and in a manner that does not:

- Violate any applicable law or regulation

- Harm or interfere with the website

- Attempt unauthorized access to any system or account

- Introduce viruses, malicious code, or harmful software

- Misuse the website for fraudulent activities

- Interfere with another customer's use of the website

We reserve the right to restrict access to the website where misuse or unauthorized activity is identified.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, colours, sizes, and other information are presented as accurately as possible.

However, minor differences may occur because of:

- Lighting and photography conditions

- Screen and display settings

- Manufacturing variations

- Different product batches

- Natural differences in materials

Such minor variations do not automatically mean that a product is defective.

We may update product information, descriptions, images, availability, or specifications whenever necessary.

3. Product Availability

Products displayed on the website are subject to availability.

Although we try to keep stock information accurate, a product may occasionally become unavailable after an order has been placed.

If this happens, we may contact the customer regarding an alternative product, cancellation, or applicable refund.

4. Pricing

Product prices displayed on the website may change from time to time.

We make reasonable efforts to ensure that prices are displayed correctly. However, technical errors, system errors, or accidental pricing mistakes may occasionally occur.

If an order is placed at an obviously incorrect price, we reserve the right to contact the customer before processing the order and provide an appropriate resolution.

Discounts, coupons, promotional offers, and special prices may have their own conditions and validity periods.

5. Intellectual Property

The content available on this website may include text, photographs, graphics, logos, product descriptions, designs, promotional material, website layouts, and other creative content.

Such content may be owned by or legally used by Snow Berry Gifts.

No content from this website may be copied, reproduced, modified, published, distributed, sold, or commercially used without appropriate permission, except where permitted by applicable law.

6. Product Images and Representation

Product images are provided to help customers understand the appearance and features of the products.

Actual products may appear slightly different from photographs due to lighting, photography, screen settings, or minor manufacturing variations.

Customers should consider the product description and specifications along with the product images before placing an order.

7. Orders

Placing an order through the website does not necessarily guarantee acceptance of the order in every situation.

We may cancel, hold, or decline an order where reasonably necessary, including situations involving:

- Product unavailability

- Payment problems

- Incorrect pricing

- Incorrect or incomplete customer information

- Suspected fraudulent activity

- Technical or system errors

Where applicable, the customer will be informed about the cancellation or issue.

8. Customer Information

Customers are responsible for providing correct information while placing an order.

This includes the customer's name, mobile number, email address, delivery address, PIN code, and any other information required to process the order.

Any delay, failed delivery, or additional cost resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility.

9. Shipping and Delivery

Delivery times shown on the website are estimates and may vary depending on location, courier service, weather, holidays, logistical conditions, and other circumstances.

Our general estimated delivery options are:

Normal Delivery: 10–15 business days

Fast Delivery: 5–7 business days

For complete information regarding processing, shipping, delivery delays, and related matters, customers should refer to our Shipping Policy.

10. Returns, Refunds and Cancellations

Returns, refunds, exchanges, cancellations, damaged products, incorrect products, and related claims are governed by our Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Certain products, particularly customized or personalized products, may have additional restrictions.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, communication services, and other technology providers.

These services may operate under their own terms and privacy policies.

We are not responsible for independent technical problems, interruptions, policies, or actions of third-party service providers.

12. External Links

Our website may contain links to third-party websites or platforms.

These links may be provided for convenience or additional information.

We do not control or guarantee the content, accuracy, availability, security, or privacy practices of external websites.

Customers should review the policies of any external website before using its services.

13. Website Availability

We make reasonable efforts to keep the website operational and accessible.

However, temporary interruptions may occur because of:

- Website maintenance

- Technical problems

- Server issues

- Software updates

- Internet or network problems

- Third-party service interruptions

- Other circumstances beyond our reasonable control

We do not guarantee uninterrupted or completely error-free access to the website.

14. Limitation of Liability

We make reasonable efforts to provide accurate information and reliable services.

However, to the extent permitted by applicable law, we are not responsible for losses resulting from circumstances beyond our reasonable control, including third-party service failures, courier delays, technical interruptions, incorrect customer information, or temporary website unavailability.

Nothing in this Legal Notice is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

15. Privacy

Customer information is handled in accordance with our Privacy Policy.

Information may be used where necessary for order processing, payment processing, delivery, customer support, communication, security, and operation of the online store.

Customers are encouraged to review the Privacy Policy for further information.

16. Changes to Website Information

We reserve the right to modify, update, remove, or add website content, products, prices, services, offers, and policies whenever necessary.

Changes may be made without prior notice where appropriate.

17. Applicable Law

This Legal Notice and the use of this website are subject to the applicable laws of India.

Any dispute will be handled in accordance with applicable Indian laws and the rights available to consumers under applicable legislation.

18. Contact

For questions or concerns regarding this website, products, orders, or policies, customers may contact Snow Berry Gifts using the contact information provided on the website's Contact page.

By continuing to use this website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the applicable terms and policies.