Shipping policy
Shipping Policy
At Snow Berry Gifts, we aim to make the delivery process simple, transparent, and reliable. We carefully prepare and pack every order before dispatch and work with shipping partners to deliver your order safely to your provided address.
Shipping Methods
We currently offer the following delivery options:
- Normal Delivery: Usually takes 10–15 business days after the order has been shipped.
- Fast Delivery: Usually takes 5–7 business days after the order has been shipped. Additional charges may apply for this service.
Delivery time may vary slightly depending on the customer's location, courier service, holidays, weather conditions, or other circumstances beyond our control.
Order Processing Time
After you place an order, our team will begin processing and preparing it for shipment.
Orders are generally processed and dispatched within 2–3 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive the available shipping/tracking details so that you can follow your parcel's progress.
Tracking Your Order
We provide tracking information for shipped orders whenever tracking is available through the selected courier service.
After receiving your tracking details, you can use the tracking number on the respective courier's website to check the latest status of your shipment.
Please note that tracking information may take some time to update after the parcel has been handed over to the courier.
Delivery Time
The estimated delivery period is:
Normal Delivery: 10–15 business days
Fast Delivery: 5–7 business days
These are estimated timelines and not guaranteed delivery dates. Unexpected courier delays, incorrect address details, weather conditions, public holidays, or other logistical issues may occasionally cause delays.
Shipping Restrictions
We currently ship orders to serviceable locations within India. Delivery availability may depend on the PIN code and courier coverage.
If your location is not serviceable, our team may contact you regarding the available options.
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and mobile number.
Delayed, Lost or Damaged Packages
If your parcel is delayed, appears to be lost, or arrives in a damaged condition, please contact Snow Berry Gifts customer support as soon as possible.
We will coordinate with the shipping partner and make reasonable efforts to investigate and resolve the issue.
For damaged or incorrect orders, customers may also be required to provide suitable evidence, including photographs or a parcel-opening video, as mentioned in our Refund & Return Policy.
Incorrect or Incomplete Address
Snow Berry Gifts will not be responsible for delivery problems caused by an incorrect, incomplete, or inaccurate address provided during checkout.
If a parcel is returned to us because of an incorrect address, customer unavailability, refusal, or repeated delivery failure, additional shipping charges may apply if the customer requests reshipping.
Delivery Attempts
The courier company may make multiple delivery attempts depending on its delivery procedure.
Customers are requested to remain available at the provided delivery address and answer calls from the courier when required to avoid unnecessary delivery failures.
Customer Support
If you have any questions regarding your order, shipping status, delivery time, or shipping charges, please contact Snow Berry Gifts customer support.
We are committed to providing a smooth shopping and delivery experience to our customers.