Refund policy

Refund & Cancellation Policy

At Snow Berry Gifts, we carefully pack and process every order to provide you with a reliable shopping experience. Because some orders may involve product preparation, packing, customization, or other processing costs, certain cancellation and return conditions apply.

Cancellation Policy

Once an order has been confirmed and processing has started, cancellation may not be possible.

If a cancellation is approved before dispatch, a processing deduction of ₹200 or 10% of the total order value, whichever is higher, may be applicable.

This deduction covers processing, payment-related charges, packaging, administrative work, and other costs that may already have been incurred for the order.

Orders Returned or Refused During Delivery

Prepaid Orders

If a prepaid order is refused at the time of delivery, remains undelivered because of customer unavailability, or is returned to us due to an incorrect/incomplete address or other reasons attributable to the customer, the refund will be processed after applicable deductions.

These deductions may include:

- Forward shipping charges

- Return/Reverse shipping charges

- Payment gateway charges, where applicable

- Packaging or processing charges

- Customization charges, if applicable

A minimum deduction of ₹250–₹300, depending on the product/order and shipping cost, may apply.

Partial Payment Orders

If an order is booked with a partial/advance payment and the order cannot be delivered because of customer refusal, repeated delivery failure, incorrect address, or customer unavailability, the advance amount may be non-refundable.

The amount may be retained towards product preparation, customization, packaging, shipping, and handling expenses already incurred.

Return & Exchange Policy

We do not accept returns or exchanges simply because a customer has changed their mind, does not like the product after receiving it, or no longer requires the item.

However, if you receive:

- A damaged product

- A defective product

- A wrong product

- A missing item

please contact us within 24 hours of delivery.

Any claim received after this period may not be considered.

📹 Mandatory Parcel Opening Video

For any complaint related to a damaged, defective, wrong, or missing product, a clear and continuous parcel-opening video is required.

The video should:

1. Show the package completely unopened.

2. Clearly show the shipping label and package condition.

3. Record the entire opening process without cuts, edits, or pauses.

4. Show the products received and their condition clearly.

Important: Without a valid, continuous parcel-opening video, we may not be able to approve a claim for damage, missing items, or an incorrect product.

Defective or Incorrect Products

If our team verifies that the product was damaged before delivery, defective, incorrect, or that an item was missing due to an error from our side, we will provide an appropriate resolution.

Depending on the situation, we may offer:

- Replacement of the product

- Exchange

- Refund

- Another suitable resolution

The final resolution will depend on the nature of the issue and product availability.

Return Shipping

If the issue is confirmed to be due to an error on our part, Snow Berry Gifts will arrange or cover the applicable return shipping cost.

If a return/exchange is approved but the customer is unavailable during the return or replacement delivery, or the parcel is returned again due to customer-related reasons, additional shipping charges may be applicable for reshipping.

Customized / Personalized Products

For products that are specifically customized or personalized according to the customer's requirements, returns or cancellations may be restricted once production or preparation has started.

Customized products generally cannot be returned due to change of mind or incorrect preference provided by the customer.

Please carefully check the customization details before placing your order.

Refund Processing

Once a refund is approved, it will be initiated after the applicable deductions, if any.

The time taken for the amount to reflect in the customer's account may depend on the original payment method, payment gateway, and banking institution.

Important Customer Responsibility

Customers are requested to provide a complete and accurate:

- Name

- Mobile number

- Delivery address

- PIN code

- Customization details, where applicable

Snow Berry Gifts will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact the Snow Berry Gifts customer support team.

We will review your concern and assist you according to the applicable policy.